In a significant global achievement, Sharjah Electricity, Water, and Gas Authority has been honored with the AI Innovation Award at WE3, solidifying its status as a leader in digital transformation within the utilities sector. This prestigious award was presented at the WE3 Digital Energy & Water Awards 2025, organized by Smart Energy Water in Las Vegas. This recognition underscores the authority’s commitment to enhancing user experiences in electricity, water, and gas services through innovative artificial intelligence solutions.
A Benchmark in Digital Innovation
Sharjah Electricity, Water, and Gas Authority has made remarkable strides in its digital journey, adopting cutting-edge technologies that enable a seamless and integrated customer experience. This transformation is exemplified by its five-star rated mobile application and online platform, providing millions of subscribers with easy and efficient access to their services around the clock. The implementation of modern digital tools has significantly improved operational efficiency, with the authority successfully executing over 1.4 million accurate digital meter readings, resulting in enhanced productivity and operational effectiveness.
The Role of “Nafaa” in User Experience
As part of its smart strategy, the authority introduced the virtual assistant “Nafaa,” built on the latest artificial intelligence technologies. Available 24/7, “Nafaa” provides immediate and personalized support for subscribers, including inquiries related to bills, payments, service requests, and consumption data. This integration has minimized user effort, raised the quality of service, and delivered faster and more precise results.
Global Partnerships Strengthening SEWA’s Leadership
To further its digital transformation, Sharjah Electricity, Water, and Gas Authority relies on strategic partnerships with leading global companies specializing in energy and water solutions. This ongoing collaboration ensures continuous enhancement of service quality and the adoption of best international practices. Such approaches have led to the development of an integrated smart operational system that combines innovation, advanced analytics, and automated processes, significantly elevating the service experience for users and reinforcing Sharjah’s position as a pioneer in smart public services.
A Global Recognition at the WE3 Summit
The award was presented during the WE3 Summit and VIP Dinner held on November 6, 2025, in Las Vegas. At this event, Sharjah Electricity, Water, and Gas Authority was celebrated alongside a select group of leading global innovators driving the next generation of transformations in energy and water. This latest accolade adds to the authority’s growing list of digital achievements, further emphasizing Sharjah’s role as a global leader in the development of smart and sustainable utilities.
Commenting on this prestigious win, Majid Harimel Al-Shamsi, Executive Director of Institutional Support at Sharjah Electricity, Water, and Gas Authority, stated, “This global recognition marks a crucial milestone in our digital transformation journey. It reflects our commitment to delivering innovative solutions that enhance subscriber experiences and align with the vision of the Government of Sharjah in building a sophisticated and sustainable service framework. This achievement is the result of dedicated teamwork and a unified vision among SEWA teams and our international partners to establish an advanced model of smart services.”