The Ajman Chamber outlines a roadmap for employing artificial intelligence in its services by organizing a dedicated forum to explore the role of AI in enhancing government performance and activating the services provided to citizens. The forum aims to support Ajman’s AI strategy and the standards set forth in Vision 2030, focusing efforts on leveraging this modern technology to enhance efficiency and increase productivity in the government sector.
The AI Forum and Its Strategic Role
The forum, titled “Artificial Intelligence and Its Role in Service Development,” was held at the Fairmont Ajman Hotel, attended by Salim Al Suwaidi, Director General of the Chamber; Mohammed Ali Al Janahi, Executive Director of Member Support Services; and Ali Rashid Al Kaitoob, Executive Director of Studies and Investment Development, along with department directors and Chamber staff. This event reflects the Ajman Chamber’s commitment to keeping pace with advancements in artificial intelligence and applying them in the realm of government services.
Goals and Importance of the Forum
In a statement, Salim Al Suwaidi emphasized the significance of the forum, noting that specialized discussion sessions addressed how to use “AI agents” to improve processes and enhance service quality. He explained that these technologies are essential for empowering human resources and supporting institutional decision-making. He also mentioned that the forum embodies the Ajman Chamber’s vision of utilizing AI to enhance human efficiency and fulfill the aspirations of the business community in the emirate.
Performance and Efficiency Through AI
Faisal Ismail Al Khouri, Director of the Strategy and Future Department, presented the concept of the “AI agent,” which contributes to service automation and performance analysis. Al Khouri discussed the necessary mechanisms for developing these agents and the methods for identifying tasks that can be effectively executed to meet institutional work requirements. This innovation is considered a significant step toward improving task workflows and increasing employee productivity.
Outcomes of the Sessions and Practical Applications
The forum included interactive sessions discussing opportunities for AI applications and the role of “smart agents” in enhancing service quality. These sessions resulted in the potential to link over 30 initiatives with “AI agent” technologies, facilitating business operations and enhancing investment attraction. This direction reflects the Ajman Chamber’s commitment to creating a competitive work environment that supports sustainable growth and enhances the quality of services provided.