Sharjah: 99% Community Satisfaction Rate in Customer Happiness Centers
The Sharjah Police have achieved a remarkable milestone in community satisfaction, recording a 99% satisfaction rate in Customer Happiness Centers, reflecting their deep commitment to providing exceptional services. As part of their ongoing efforts to enhance the customer experience, the General Command of Police has evaluated its performance for 2025, highlighting its success in improving service levels and the effectiveness of existing procedures.
Outstanding Performance Indicators
During a meeting chaired by Major General Abdullah Mubarak bin Amer, the General Commander of Sharjah Police, performance results were reviewed, indicating that 132 services are available to citizens, including 107 digital services and 25 services provided through Customer Happiness Centers. Data showed that 98.5% of customers expressed satisfaction with digital services, while the satisfaction rate for services at the Customer Happiness Centers reached 99%. These figures reflect the exceptional efforts made by Sharjah Police to continuously enhance the customer experience.
Enhancing the Customer Experience
The meeting also included a review of the “Sharjah Program for Improving the Customer Experience,” which primarily aims to streamline procedures and enhance service quality. Results from the service observatory (Customer Pulse) and “Mystery Customer” evaluations demonstrated the effectiveness of the systems in assessing services and monitoring performance. The community satisfaction certificate at the Customer Happiness Centers serves as evidence of the success of this systematic approach.
Rapid Response and Performance Efficiency
Studies revealed the average service delivery and waiting times, with Customer Happiness Centers recording a service delivery time of just 1 minute and 5 seconds, and a waiting time not exceeding 27 seconds. This indicates a high level of efficiency and readiness, reflecting the ability of specialized teams to respond quickly and effectively, ensuring increased customer satisfaction.
Established Future Vision
Major General bin Amer praised the outstanding efforts of the team, expressing pride in the qualitative achievements accomplished. He emphasized that the advanced performance reflects a clear and successful strategy based on proactivity and integration, which enhances security and stability, serves the community, and contributes to improving the quality of life in the Emirate of Sharjah. Therefore, Sharjah Police continue their pursuit of further successes to meet community aspirations, not only in 2025 but in the years to come.