In a move that reflects significant progress in emergency services, Dubai has recorded a 14% decrease in the average response time to incidents. This advancement not only demonstrates the efficiency of operations but also reaffirms the city’s commitment to providing security and rapid response for its citizens and residents. The General Department of Transport and Rescue in Dubai has improved its response times to incidents, reflecting its ongoing efforts to enhance public safety and develop its services.
Under the supervision of His Excellency Lieutenant General Abdullah Khalifa Al Marri, the Commander-in-Chief of Dubai Police, the achievements of the General Department of Transport and Rescue were reviewed. The department has carried out 5,200 diverse missions during the first ten months of this year. These missions included incidents, fires, and rescue operations for those injured due to falls and entrapments. The department has achieved an average response time for emergencies of 5.8 minutes, significantly lower than the previously set target of 6.6 minutes.
Indicators show a reduction in the average response time for land incidents by over 14% over the past three years. An average response capability of 5.8 minutes was recorded in 2025, compared to 6.2 minutes in 2024 and 6.8 minutes in 2023. These figures not only reflect the department’s success in exceeding strategic goals but also highlight its high readiness and operational efficiency.
During the inspection tour, His Excellency Al Marri reviewed the workflow and performance of the General Department of Transport and Rescue, accompanied by several senior officers, indicating the importance of ongoing monitoring to improve the response of various teams. He emphasized the importance of enhancing operational efficiency and increasing readiness to address any report or incident, whether in urban, marine, or mountainous areas.
In addition to reviewing the readiness of modern vehicles and equipment, he listened to an explanation of the smart systems used to support field operations and resource allocation in emergencies. The discussion also covered strategic and specialized indicators for search and rescue operations, highlighting the significant achievements made by the department during 2024.
In summary, the decrease in the average response time to incidents in Dubai showcases the effective strategies adopted by the General Department of Transport and Rescue regarding preparedness and rapid response to emergencies. These achievements provide a sense of security and confidence for the city’s residents and affirm the government’s commitment to delivering the highest safety standards.