4 October 2026 01:01 AM|Last updated: 4 October 01:02 2026
Scanning the ticket before boarding train 1
Summary
“Union Railways”: Gates close two minutes before departure; leaving the area or missing the train requires a new ticket; changes/cancellations depend on ticket class; payments are digital with options for cancellations.
Union Railways has introduced a set of rules and procedures governing passenger trains, including ticket usage, gate crossings, and the modification or cancellation of bookings. One key point is that ticket gates will close two minutes prior to the scheduled departure of the train.
According to information available on the Union Railways website, once a ticket has been scanned and the passenger has crossed into the secure departure area, re-entry is not permitted. In the event of leaving the area, the passenger must acquire a new ticket for return access.
If a passenger misses the departure time of their train, they are required to book a new ticket. Additionally, if a passenger wishes to continue travelling to a further station than the one indicated on their original ticket, they must purchase an extra ticket for that remaining part of the journey, subject to seat availability.
Passengers can utilise electronic tickets by opening them on their phones and scanning the QR code at the ticket gates. It is important to retain the ticket throughout the journey, as train staff may request to see it again.
Tickets can be purchased from vending machines at the stations, although certain ticket types may not be available through these machines. Furthermore, ticket sales will cease shortly before departure times.
Limited opportunities exist for purchasing tickets aboard the train through the travel team, depending on the available ticket class. It is also possible to buy a ticket for someone else, provided that the traveler’s name and details are correctly entered during booking.
Payment methods accepted include credit and debit cards, as well as digital wallets such as Apple Pay and Google Pay.
The ability to modify or cancel a reservation varies by ticket type, with some categories allowing changes to the date or time of travel, while others may not permit such alterations at all.
Eligible reservations can be managed via the app or website, as well as through ticket vending machines at stations or a contact centre. Changes are subject to seat availability and any differences in ticket prices.
Refund eligibility upon cancellation is determined by the ticket type and the timing of the cancellation, with some tickets being non-refundable. In contrast, flexible tickets may allow for refunds according to specific conditions.
In cases where Union Railways cancels a train service, passengers will be informed of available options, which may include rebooking on another service, alternative transport arrangements or ticket refunds.