In a significant move aimed at enhancing government efficiency, Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, has officially launched the second phase of the “Zero Bureaucracy” program. This initiative represents a key effort towards creating simpler, faster, and more impactful government services across the Emirates. As the program evolves, it emphasizes the government’s commitment to streamline processes and significantly improve citizen engagement.
Achievements of the First Phase
In his announcement via a post on X, Sheikh Mohammed highlighted the substantial successes achieved in the initial phase of the “Zero Bureaucracy” program. He noted that over 70% of the time required for service delivery has been significantly reduced. Furthermore, more than 4,000 unnecessary procedures have been eliminated, leading to savings of over 12 million hours for users in terms of travel and waiting time. He expressed gratitude to over 30 governmental entities and 690 teams whose efforts made this progress possible.
Goals for the Second Phase
With the launch of the second phase of the “Zero Bureaucracy” program, the UAE leadership aims to expand on previous achievements by intensifying efforts, particularly in digitizing bureaucratic processes. Sheikh Mohammed stated, “We are now broadening the scope of our accomplishments and enhancing our efforts, especially in the realm of digital bureaucracy. Our goal: a government without complexity and services without delay, yielding results that make a real difference in people’s lives.”
The Vision for a Streamlined Government
The renewed focus on eliminating bureaucratic hurdles reflects the commitment of the UAE to foster an environment conducive to growth and innovation. The second phase seeks to further simplify interactions between citizens and government services, ensuring that citizens’ needs are met swiftly and efficiently. This initiative aligns with the broader vision of transforming the UAE into a leading global hub, leveraging technology to pave the way for seamless public services.
Sheikh Mohammed’s leadership in initiating the second phase of the “Zero Bureaucracy” program underscores the UAE’s dedication to enhancing the quality of life for its residents. By continuously refining administrative processes, the government aims to build a framework that prioritizes efficiency and responsiveness, ultimately leading to greater citizen satisfaction.